When agents are on the inbox page or on any other page while they receive a call and answer it, a new conversation is created for the call and the agent is redirected to the inbox with that conversation open. Add other agents/supervisors to an ongoing callĪctions such as adding call notes as private notes can be performed from the Inbox even after a call has ended.Transfer a call to another agent/supervisor (Warm/Cold Transfer).
#AIRCALL API DOWNLOAD#
Once the call has ended, the chat bubble displays the details of the call with the call recording and an option to download the call recording.Īgents can perform action from within the widget itself. When the call is connected, a new conversation is created and the agent is redirected to the Inbox with that conversation open. Īgent experience with the Aircall integration Start a new callĪgents can start a new call by using the keypad or from the People tab by selecting a contact. The Aircall agent widget is now set and ready to use.Once installed, click on the Aircall icon in the left navigation bar to load the widget.You may find your CRM API Key by clicking on the user profile from the Admin page on the top right corner-> Settings->API Settings->Your API Key. Provide your CRM API Key and hit Install. You may find your Freshchat Domain from the URL bar while you may find your Freshchat API key by going to Settings->Admin Settings->API->APIs for Chat. Provide your Freshchat Domain and API Key.
#AIRCALL API INSTALL#
Please bear in mind that you may install only one phone app at a time.Įnter the API ID and API Token for your Aircall account which will be available in your Aircall dashboard. Go to Settings on the left navigation bar and click on “Phone” under the Channels section.Ĭhoose Aircall from the list of Phone channel providers.This step would lead you to the Aircall page on the Freshchat marketplace. Integrating Freshchat with AircallĪdmins can integrate Aircall with Freshchat by performing the following steps: Note: This functionality is only available for accounts signed up after Jon the Growth plan and above. With this integration, you can:Įxtend phone as a channel and offer conversational experiences across traditional and modern channels With Freshchat’s Telephony Partner Extension with Aircall, you can bring your Aircall account into Freshchat to meet all your customer support needs.
0 kommentar(er)
